General health education, not medical diagnosis
ZiBuntu may provide an AI health assistant to help users understand basic health topics, wellness guidance, common conditions, medication questions, and how to navigate the ZiBuntu platform.
1. What the AI assistant can help with
- General health education and wellness tips.
- Basic explanations of common diseases and symptoms.
- Questions about ZiBuntu plans, pharmacy access, and platform steps.
- Guidance on when to seek professional healthcare support.
- Information in supported languages where available.
2. What the AI assistant cannot do
The AI assistant must not be used as a substitute for medical care.
- It does not diagnose medical conditions.
- It does not prescribe medication.
- It does not verify symptoms.
- It does not replace a doctor, nurse, pharmacist, clinic, or hospital.
- It does not provide emergency medical advice.
- It does not make insurance or claims decisions.
3. Emergency warning
4. Medication and pharmacy questions
The AI assistant may provide general educational information about medication topics, but it cannot confirm whether a medicine is safe, appropriate, correctly dosed, or suitable for a specific person.
Users must consult a qualified healthcare professional or licensed pharmacist before starting, stopping, changing, or combining medication.
5. Health plans and underwriter responsibility
The AI assistant may explain ZiBuntu platform steps and general plan information. It cannot approve applications, activate cover, interpret policy wording as binding advice, or decide claims.
Insurance underwriting, approval, policy terms, benefit limits, waiting periods, exclusions, and claims remain the responsibility of the appointed underwriter.
6. Data and privacy
Users should avoid sharing unnecessary medical records, diagnosis documents, laboratory results, or highly sensitive health information with the AI assistant unless ZiBuntu provides a secure and clearly labelled process for that purpose.
Conversations may be processed to generate responses, improve safety, prevent misuse, and support platform quality.
7. Accuracy and limitations
AI responses may be incomplete, outdated, misunderstood, or incorrect. Users should verify important health information with a qualified healthcare professional.
ZiBuntu may restrict, review, monitor, or disable AI assistant use where safety, abuse prevention, legal compliance, or platform integrity requires it.
8. Responsible use
Users must not use the AI assistant to seek instructions for unsafe, unlawful, abusive, fraudulent, or harmful activity. ZiBuntu may suspend access where the AI assistant is misused.
9. Contact
For platform support, plan questions, pharmacy access, or beneficiary coordination, contact ZiBuntu directly.